FREQUENTLY ASKED QUESTIONS

Questions, Answered

Everything you need to know about getting started with hydrogen inhalation therapy, using your generator, and what to expect after you order.

GETTING STARTED

Getting Started

What is molecular hydrogen, and how does inhalation work? +

Molecular hydrogen (H₂) is one of the smallest, most bioavailable antioxidants known. Our generators produce high-purity hydrogen gas through water electrolysis. You inhale it through a nasal cannula or mask, and it’s absorbed through your lungs into your bloodstream — reaching cells throughout your body within minutes.

How long should a session last? +

Most people start with 30–60 minute sessions, 3–5 times per week, and adjust from there based on how they feel and their routine. Our generators support session times from 30 to 480 minutes in 30-minute increments, so you can find what works for you.

Do I need any special training to use the generator? +

No. Setup takes just a few minutes: fill the tank with purified or distilled water, attach your cannula or mask, select a session time and flow rate, and breathe normally. Every unit ships with a full manual, and our support team is available if you have questions.

USING YOUR GENERATOR

Using Your Generator

What kind of water should I use? +

Always use purified or distilled water. Tap or mineral water contains minerals and impurities that can build up in the electrolyzer over time and shorten the life of your unit. The built-in UV-C disinfection helps keep the water tank clean between fills.

Can multiple people use the same unit? +

Yes. Every generator includes 6 nasal cannulas and dual top-mounted hydrogen outlets, so two people can use the unit at the same time — each with their own cannula for hygienic, individual use.

How loud is it? +

Our generators are designed for low-noise, whisper-quiet operation — quiet enough to use while reading, working, or relaxing in the evening without disrupting your space.

SHIPPING & ORDERING

Shipping & Ordering

What’s included with my generator? +

Every generator ships with 6 nasal cannulas, connecting tubes, 2 humidifier cups, goggles with ear tubes, a drain tube, power cord, and a full instruction manual — everything you need to get started right out of the box.

Do you offer payment plans? +

Yes. In addition to paying in full, you can check out with Affirm or Klarna for flexible monthly payments, with 0% APR available for qualified buyers and terms up to 36 months.

How long does shipping take? +

All orders ship free within the US. Most generators arrive within 5–10 business days. You’ll receive tracking information by email as soon as your order ships, so you can follow its progress.

WARRANTY & SUPPORT

Warranty & Support

What does the 1-year warranty cover? +

Every generator includes a 1-year warranty covering manufacturing defects in materials and workmanship under normal use. If your unit develops an issue during that period, reach out and our US-based support team will help you resolve it.

What if something goes wrong with my unit? +

Contact our support team and we’ll walk through troubleshooting together. Most issues can be resolved quickly with simple maintenance steps. If a repair or replacement is needed under warranty, we’ll take care of it.

SAFETY

Safety

Is hydrogen inhalation safe? +

Published studies report hydrogen inhalation as generally well-tolerated with no known toxicity, even at the concentrations produced by our generators (well below combustible thresholds). Our units are CE and RoHS certified and manufactured under ISO 13485 medical-grade quality systems.

Should I talk to a doctor before starting? +

If you have a diagnosed medical condition, are pregnant, or take prescription medications, talk with your healthcare provider before starting hydrogen inhalation. It’s a wellness tool meant to complement — not replace — medical care.

Still Have Questions?

Reach out and our team will help you find the right fit for your needs.