Shipping & Returns

30-Day Return Window

You have 30 days from the day your generator is delivered to try it at home. Use it — trying it is the whole point of the window. To be eligible for a return, contact us within 30 days of delivery, then ship the unit back within 14 days of receiving your return authorization. The generator must arrive in working condition, in its original packaging, with all non-consumable accessories included. Used nasal cannulas do not affect your eligibility. Returns are available on orders delivered within the United States and Canada.

Refunds

Once we receive and inspect your return, we issue your refund to your original payment method within 2 business days. Your bank or card issuer typically posts it 5–10 business days after that. On change-of-mind returns, a 15% restocking fee and a flat $45 return shipping charge are deducted from your refund. Neither applies if the return is due to a defect, damage in transit, or an error on our part — in those cases your refund is in full and we cover return shipping.

Limited-Time Confidence Package

Generators purchased under the current Confidence Package return free both ways: we waive the 15% restocking fee and send a prepaid return label at no charge to you. This is a limited-time offer and applies to orders placed while it is advertised. All other return conditions above still apply.

Partner & Wholesale Orders

Orders placed under partner or wholesale pricing are not covered by the 30-day consumer return window. Partner returns are handled individually — please contact us directly to discuss.

Damaged or Defective Items

If your generator arrives damaged or develops a defect covered by the 3-year warranty, contact us right away. We’ll work with you on a repair, replacement, or refund at no additional cost — including return shipping. If the hydrogen water bottle arrives damaged, or develops a defect within its first year, our manufacturer sends you a replacement bottle at no cost. Contact us and we will arrange it.

How to Start a Return

Email us with your order number and the reason for your return, and we’ll guide you through the next steps.

return@revivehydrogen.com