PRODUCT PROTECTION
3-Year Limited Warranty
Backed by the manufacturer of Revive Hydrogen generators.
The short version
What does Revive Hydrogen’s warranty cover? The HYD-1500, HYD-1800, and HYD-3000 generators carry a 3-year limited warranty against defects in materials and workmanship, including replacement parts, shipping of those parts, and technical support. The hydrogen water bottle is covered for 1 year. Damage from water with a TDS above 5 ppm, misuse, accidents, cosmetic wear, unauthorized repairs, and gradual output decline are not covered.
What We Cover
Revive Hydrogen warrants that your hydrogen inhalation generator — HYD-1500, HYD-1800, or HYD-3000 — will be free from defects in materials and workmanship for a period of three (3) years from the date of original purchase. If your unit develops a covered defect during the warranty period, we will arrange repair or replacement of the affected components at no charge to you — including the replacement parts themselves, shipping of those parts, and technical support throughout.
Hydrogen Water Bottle
The three-year term above applies to your generator. The hydrogen water bottle is covered for one (1) year from the date of original purchase. If it arrives damaged, or develops a defect in materials or workmanship within that first year, the manufacturer sends you a replacement bottle at no charge. Contact us and we will arrange it.
What Is Not Covered
This warranty does not cover:
- Water quality damage — damage resulting from use of tap water, mineral water, or any water with a TDS above 5 ppm, as specified in the user manual
- Consumable degradation — gradual, progressive decline in electrolyzer hydrogen output over the life of the unit, and normal wear on nasal cannulas, goggles, and filters. A sudden loss of output, or a failure to produce hydrogen at all, is treated as a covered defect rather than normal wear
- Misuse or improper operation — damage from use outside the guidelines in the user manual
- Accidental damage — drops, spills, power surges, or physical damage
- Cosmetic wear — scratches, discoloration, or appearance changes that do not affect function
- Unauthorized modifications — any alteration or repair performed by anyone other than an authorized service provider
How Warranty Service Works
These generators are built with a modular internal design, meaning most components can be diagnosed and replaced without returning the unit — no shipping to a repair depot required in the vast majority of cases.
Contact us
Email support@revivehydrogen.com with your proof of purchase and a description of the issue. Include photos or video of the problem if possible.
Remote diagnosis
We work with you and the manufacturer’s technical team to identify the issue via email, photos, or video. Most problems can be diagnosed quickly without shipping the unit anywhere.
Guided repair or parts shipment
In most cases the manufacturer ships the necessary replacement part and guides you through a straightforward swap. Instructional videos and written guidance are provided. For more complex issues, a video call with a manufacturer technician can be arranged.
Resolution
Our goal is to resolve every warranty issue with minimal disruption and no return shipping required.
Warranty Questions
Do I have to ship my generator back for warranty repair?
In most cases, no. Most components can be diagnosed and replaced without returning the unit. The manufacturer typically ships the replacement part and guides you through the swap, and a video call with a manufacturer technician can be arranged for more complex issues.
Does the warranty cover a decline in hydrogen output?
A gradual, progressive decline in electrolyzer output over the life of the unit is treated as normal wear and is not covered. A sudden loss of output, or a failure to produce hydrogen at all, is treated as a covered defect.
Does using tap water affect my warranty?
Yes. Damage from tap water, mineral water, or any water with a TDS above 5 ppm is not covered. Use distilled water as specified in the user manual.
Can I transfer the warranty to someone else?
No. The warranty applies to the original purchaser only and is non-transferable.
How do I start a warranty claim?
Email support@revivehydrogen.com with your proof of purchase and a description of the issue, and include photos or video of the problem if possible.
Additional Terms
Limitation of Liability. This warranty is your exclusive remedy. Revive Hydrogen is not liable for incidental or consequential damages arising from the use or inability to use this product.
Transferability. This warranty applies to the original purchaser only and is non-transferable.
Your State Law Rights. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Questions about your warranty?
Our support team is here to help. Reach out any time and we will get back to you within one business day.
Contact Support